HOURS: Monday - Friday, 9 a.m. - 5 p.m. (MT)
- Toll-free: 1-877-88-TORCH (877-888-6724)
- Telephone: (719) 596-1175
- Fax: (719) 596-4721
- E-mail: firstname.lastname@example.org
- Chat: Use the pop-up on bottom right-hand of the screen to message or email us
- Address: P.O. Box 75610 Colorado Springs, CO 80970-5610
Any Petrogen product found to be defective in materials or craftsmanship will be repaired or replaced at no charge during the warranty period (25 Years). Petrogen may require the product to be returned to the factory for examination. Return transportation charges will be at the customer’s expense; replacement transportation charges will be at Petrogen’s expense.
The “Petrogen Warranty” will be considered void if the product has been subject to misuse, negligence, accident, misapplication, modification, used with other than OEM components, or repaired by unauthorized personnel.
We would like you to love our products, however if for some reason you do not. Petrogen offers a 30 day money back guarantee on our products. Some returns may incur a Refurbishment fee of up to 25%. If you think you may like to return your Petrogen system before the end of 30 days, use it lightly to avoid extra charges. Items not returned or missing will be charged at full retail price. Buyer is responsible for all return shipping charges.
Contact us for return information.
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